PatronEdge realizes that the business environment is becoming increasing competitive every day. A business must be constantly thinking of ways to reduce costs, improve productivity, and increase the level of customer service their employees provide to remain competitive.
There are many costs associated with a business that an owner does not have much control over. Some of these costs are raw materials, overhead and wages.
The level of customer service employees provide is one of the few areas that business owners have control over.
The goal of PatronEdge is to provide easy to understand, thorough evaluations, providing valuable information on possible training, staffing, integrity, security, and maintenance issues. Every report provides value. A good report will help you acknowledge and reward employees for work well done. A poor report will help identify areas that need attention.
PatronEdge realizes that the business environment is getting more and more competitive every day. The level of customer service employees provide is one of the few areas management can have a lot of impact. The level of customer service customers receive can make the difference between if they frequent your establishment again or go to a competitor.
PatronEdge also realizes the effect that a bad experience can have on a business. Customers are much more likely to tell friends about a bad experience than a good experience. Many customers will not tell you that they had a bad experience. For example, when dining out I know many people that when their server asks how their meal is, do not complain because they feel uncomfortable doing so. They just will not return. If one of our evaluators finds something wrong, believe me we will tell you. You need to know where you are not executing.
The evaluations PatronEdge provides are designed to help you get an edge on the competition.
Customer service evaluations should not be thought of as a business expense, but a business necessity for survival in today's marketplace.