There is nothing like an extra set of eyes when working on a project, developing
a training program or something else that will affect your customers experience.
For projects ranging from redesigning a lodge to putting together training materials
or a training program, please use us a resource for an outside perspective. We have
a unique skill set that should be tapped.
Onsite Mystery Shopping
If you have employees who interact with customers, then we should be considered to help you train your staff and to give you a feel for the pulse of your business. We help you identify areas where you are excelling and areas in need of attention.
All reviews begin at the moment we arrive at your business and end at the time we leave your business. The devil is in the details. We believe that little things can make a big difference and that is what we strive to provide you in our reviews. We do have some sample reports that we can share with you upon request.
Remote Mystery Shopping
Many people do a lot of business on the phone and internet. We can provide detailed reviews of your website, employees who answer the phone or both. We can also review the purchase and return of items when purchased over the phone or internet.